Refund policy

Return and Refund Policy

At VENUSVOGUE STORE, customer satisfaction is our top priority. We stand behind the quality of our clothing line and offer a clear, transparent return and refund process for all eligible purchases.

1. Return Window

You have 30 calendar days from the date your shipment is marked as delivered by the carrier to request a return. Requests submitted after this 30-day period will not qualify for a return or refund.

2. Eligibility Criteria for Returns

To be eligible for a return and full refund, items must satisfy all of the following requirements:

  • Garments must remain unworn, unwashed, and in original condition.

  • Items must be free of any cosmetic marks, stains, pet hair, deodorant residue, or odors (such as perfume, smoke, or detergent).

  • All original product tags, labels, and packaging must remain intact and attached.

  • Proof of purchase (such as your original order confirmation email or order number) is required.

3. Damaged, Defective, or Incorrect Orders

Please inspect your items immediately upon delivery:

  • If you receive an item that is damaged, defective, or incorrect (e.g., wrong size, wrong color, or incorrect style sent by mistake), contact us within 48 hours of delivery at info@venusvoguestore.online.

  • Include your order number along with clear photographs showing the defect or issue.

  • Return Shipping for Faulty Items: We cover 100% of the return shipping postage or issue an immediate, cost-free replacement for verified damaged, defective, or incorrect items.

4. Return Shipping Costs & Restocking Fees

  • Customer Remorse & Size Preferences: If you wish to return an item due to a change of mind, personal preference, or ordering the incorrect size, the customer is responsible for the actual return shipping costs. We recommend using a trackable shipping service, as we cannot issue refunds for parcels lost in transit.

  • Restocking Fees: We do not charge restocking fees ($0.00 Restocking Fee).

5. How to Initiate a Return

  1. Send an email to info@venusvoguestore.online with your order number, the item(s) you wish to return, and the reason for the return.

  2. Our customer support team will review your request within 24–48 hours and provide the authorized return shipping instructions.

  3. Securely pack the item(s) in protective packaging, attach your shipping label, and dispatch the package with a tracked carrier.

6. Inspection & Refund Process

  • Once your return arrives at our fulfillment facility, it will undergo an inspection (typically completed within 2–3 business days).

  • Following approval, a refund will automatically be processed back to your original payment method.

  • Please allow 5–7 business days for the credit to appear on your bank statement or card balance, depending on your financial institution’s processing times.

7. Order Cancellations & Modifications

If you need to change your delivery address or cancel an order, contact our support team at info@venusvoguestore.online within 24 hours of placing your order. After 24 hours, orders enter automated dispatch processing and cannot be modified or canceled prior to physical delivery.

8. Contact Information

For all inquiries regarding returns, exchanges, and refunds, please reach out directly:

  • Store Name: VENUSVOGUE STORE

  • Email: info@venusvoguestore.online

  • Phone: +1 985 238 1573

  • Address: 1000 Turtle Creek Dr, Hattiesburg, MS 39402, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)