FAQ

Frequently Asked Questions (FAQ)

Ordering & Payment

• What payment methods do you accept?

  We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club) along with digital wallets such as Apple Pay, Google Pay, and Shop Pay.

• Can I modify or cancel my order?

  You can request an address change or cancellation within 24 hours of placing your order by contacting us at info@venusvoguestore.online. After 24 hours, orders enter automated fulfillment and cannot be changed prior to delivery.

Shipping & Tracking

• Which countries do you ship to?

  We ship directly to the United States, Canada, the United Kingdom, Australia, France, Germany, and the Netherlands.

• How much does shipping cost?

  We provide Free Standard Shipping on all orders across all supported destinations with zero hidden handling fees at checkout.

• What are your handling and delivery timelines?

  • Order Cut-off Time: 5:00 PM (EST) (Monday – Friday)

  • Handling Time: 1–3 business days (Monday – Friday)

  • Transit Time: 5–10 business days (Monday – Friday)

• How do I track my order?

  As soon as your parcel is shipped, you will automatically receive an email confirmation containing your direct carrier tracking number.

Returns & Refunds

• What is your return policy?

  We offer a 30-day return window from the date your package shows as delivered by the carrier.

• What are the conditions for returning clothing?

  Garments must be unworn, unwashed, free from cosmetic marks or odors, and have all original tags and packaging intact.

• Who covers return shipping fees?

  • Damaged or Incorrect Items: We cover 100% of return shipping or provide a free replacement.

  • Customer Remorse or Sizing Issues: The customer covers the actual return postage.

  • Restocking Fee: $0.00 (No restocking fees).

• When will I get my refund?

  Once our fulfillment team inspects your return (within 2–3 business days), approved refunds process back to your original payment method within 5–7 business days.

Sizing & Care

• How do your hoodies and sweatpants fit?

  Our apparel is cut for a modern, relaxed fit. If you prefer an oversized streetwear look, we recommend sizing up. Please check our Size Guide before placing your order.

• How should I wash my garments?

  To preserve fabric softness and color, machine wash cold with like colors inside out and tumble dry low or hang dry.

Customer Support

• Store Name: VENUSVOGUE STORE

• Email: info@venusvoguestore.online

• Phone: +1 985 238 1573

• Business Address: 1000 Turtle Creek Dr, Hattiesburg, MS 39402, United States

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)